This customer was introduced to us by a peer because this customer's needs are exceptional and the peer could not do it, so it was recommended to us. Because of the local customs policy, this customer required the product to block GPS, radio function, map, RDS, and other functions, and then unblock them one by one after passing customs, otherwise, the goods would be detained in customs. After we understood the customer's needs, we took his order for 2000 units. The amount of our original purchase is 4.5 million yuan, In addition, our engineers meet the needs of the customer, for the customer specifically customized motherboards. This order took us 2 months to complete, because during the production period, the customer made 7 requests for changes to the product. For these needs we are very patient with its one by one solution. But, in addition to patience, we also need to have strong negotiation skills with the solution company during this period, because the solution company usually does not allow changes.
Then three months after this first order was sent, we received another order for 4,000 machines from this customer.
We have been working with him ever since.
